Customer Service Manager

LN Curtis & Sons • Salt Lake City, UT

11d • Onsite

About The Position

The position of Customer Service Manager, located in Salt Lake City, Utah, manages the overall customer service of the branch to continually and simultaneously achieve overriding objectives. This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. Customer Service Managers & Customer Service Representatives work closely with the Outside Sales Team and are expected to build lasting customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities.

Requirements

• Manage customer service team members and maintain an orderly workflow according to customer priorities.
• Assess and monitor daily ERP transactions with a focus on accuracy, urgency, follow through and issue resolution.
• Monitor the contact between customers and employees in the work area to ensure exceptional quality service is consistently applied.
• Recruit, mentor and train new personnel, set high performance standards in providing customer satisfaction and conducting performance evaluations while encouraging improvement.
• Maintain excellent organization and communication including providing reports, retaining contracts, teaming with outside sales to determine pricing strategies and completing bid preparation and submission.
• Invest time and effort to maintain positive, driven culture with a concentration on company values.
• Control resources and utilize tools to achieve goals while multitasking.
• Contribute to operational excellence with continuous team development with a strong focus on procedural efficiency.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.
• Strong knowledge of management methods and techniques.
• Excellent oral and written communication with good interpersonal skills.
• Advanced troubleshooting and ability to make quick decisions with confidence.
• Proficient in Microsoft Office Suite and basic ERP systems.
• A minimum of 1 year experience in managing personnel or any supervisory related position.

Nice To Haves

• Experience in sales and operations.
• Accounting, warehouse, manufacturing, and/or retail experience.
• Experience with Box and other online resources.

Responsibilities

• Manage customer service team members and maintain an orderly workflow according to customer priorities.
• Assess and monitor daily ERP transactions with a focus on accuracy, urgency, follow through and issue resolution.
• Monitor the contact between customers and employees in the work area to ensure exceptional quality service is consistently applied.
• Recruit, mentor and train new personnel, set high performance standards in providing customer satisfaction and conducting performance evaluations while encouraging improvement.
• Maintain excellent organization and communication including providing reports, retaining contracts, teaming with outside sales to determine pricing strategies and completing bid preparation and submission.
• Invest time and effort to maintain positive, driven culture with a concentration on company values.
• Control resources and utilize tools to achieve goals while multitasking.
• Contribute to operational excellence with continuous team development with a strong focus on procedural efficiency.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Benefits

• Equal Employment Opportunity and Affirmative Action employer.
• Consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
• Participation in the E-Verify program.
• Reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager