Customer Service & Logistics Support Representative
About The Position
At Tessenderlo Kerley, our Customers Service Specialist team works collaboratively across the entire company, ensuring first-class customer service. As part of the Customer Service Specialist team, you will value the importance of customer service and be well versed in handling customer inquiries while working closely with various internal teams such as operations, supply chain, and sales. As the Customer Service Specialist, you are responsible for providing exceptional assistance to Tessenderlo Kerley’s customers in order management and product information and maintaining and improving systems and processes. If you’re passionate about being part of a team that emphasizes quality Customer Service, I invite you to read on and apply.
Requirements
- Minimum of 3-5 years in general or customer service specialist experience.
- Ability to develop strong partnerships with internal and external customers.
- Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook).
- Possess a strong work ethic and can work effectively in a team.
Nice To Haves
- An associate degree or higher in a relevant course of study is preferred but not essential.
- SAP experience or knowledge is a plus.
- Knowledge of supply chain operations is a plus.
- Knowledge of bulk liquid and packaged products shipped in associated types of containers, railcars, or utilizing varied shipping equipment is a plus.
- Experience in mining and refineries is a plus.
- Being bilingual is a plus.
Responsibilities
- Manage customer orders (via phone, fax, email) using the SAP system.
- Maintain and invoice orders after a shipment is completed.
- Process price changes on orders and ensures the information in the customer master data is up-to-date.
- Support shared services with month-end closing and other related tasks.
- Support a growing number of products and continuously demonstrate proficiency in product knowledge.
- Respond to customer inquiries that may require adaptation of response or extensive research.
- Respond to inquiries and customer difficulties within the scope of authority.
- Collaborate and work with Operations and other parts of the Supply Chain team to support customers’ needs.
- Assist Sales and other personnel regarding the product, pricing, and other information.
- Assist in training and be trained in other cross-functional duties within the department.
- Assume other duties and/or specific roles as necessary to assist the organization.
Benefits
- Medical-Dental-Vision-Prescription (low employee premiums!)
- 401(k) plan with dollar-for-dollar matching, up to the first 5% of employee contribution
- 401(k) Company Retirement Contribution at year-end at up to 4% of annual base salary
- Short-Term Incentive awards based on measured performance criteria
- Life Insurance – 2x Annual Base Salary
- Paid vacation and sick time, and 10 paid holidays per year
- Tuition Reimbursement - up to $5,000 per calendar year (non-taxable)
- Adoption Assistance - up to $7,500 in reimbursement assistance
- Childbearing and parental leave
- Business Travel Life & Accident Insurance
- Flexible Spending Account
- Telemedicine program - for you and your dependents
- Long-Term Disability insurance
- Company referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
