Customer Service Representative - Industrial Logistics Group

IRG Realty Advisors•Kansas City, KS

2d•Onsite

About The Position

Industrial Logistics Group (ILG) is a temperature-controlled warehousing and logistics provider seeking a Customer Service Representative to support daily operations. This role serves as a key point of contact for customers and drivers, ensuring efficient coordination of inbound and outbound shipments while maintaining high service standards. The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong organizational skills.

Requirements

Strong interpersonal skills with the ability to communicate professionally and effectively
Ability to manage multiple priorities in a fast-paced environment
Dependable with a strong sense of accountability and follow-through
Proficient in phone, email, and basic digital communication tools
Basic computer skills, including data entry and record management
High school diploma or equivalent required

Nice To Haves

Experience in warehousing, logistics, or transportation environments
Familiarity with driver check-in procedures and dock operations
Experience with scheduling systems or warehouse management software (WMS)

Responsibilities

Greet and process incoming truck drivers, ensuring timely check-in and dock flow
Coordinate and schedule inbound and outbound shipments, including pickups and deliveries
Respond promptly to customer inquiries via phone and email
Provide accurate updates regarding shipment status, scheduling changes, and order details
Maintain detailed and accurate records, including driver logs, shipment documentation, and customer communications
Collaborate with warehouse personnel to ensure accurate and on-time order fulfillment
Address routine issues, escalate concerns as needed, and contribute to smooth daily operations