Industrial Customer Service Representative

Graybar•Cleveland, OH

10d•Onsite

About The Position

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every customer experience is top notch in quality. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Requirements

Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
High School education

Nice To Haves

Some retail or counter sales experience preferred
2 year or 4 year degree preferred

Responsibilities

Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and options for your family
Flexible Spending Accounts
Disability Benefits
Profit Sharing Plans
401(k) Savings Plan with company match
Paid Vacation & Sick Days
Paid Holidays
Paid Wellness Day
Community Time Off
Employee Recognition Program
Educational Reimbursement
Career Development Programs