Customer Service Liaison - LVN
About The Position
Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals. Ability to coordinate care amongst the healthcare professionals. Work closely with agency leadership to meet growth and development targets. Assist and perform explanation of hospice services and documentation. Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations. May be asked to perform patient care visits or On Call as needed in emergent situations. Timely submission of all documentation. Performance of other duties as required. Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.
Requirements
- Graduate of an accredited school of vocational nursing and current State License as a Licensed Vocational Nurse or Licensed Practical Nurse preferred
- Two years of experience in a clinical care setting preferred; hospice or home health preferred
- Excellent customer service skills
- Demonstrates effective and professional communication and interpersonal skills
- Experience with EMR software is a plus
- Current State Driver’s License
- Must have reliable transportation and provide ongoing valid and current auto liability insurance
- Must be able to read and write in English and follow written and verbal instructions in English effectively
Responsibilities
- Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals
- Coordinate care amongst the healthcare professionals
- Work closely with agency leadership to meet growth and development targets
- Assist and perform explanation of hospice services and documentation
- Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
- May be asked to perform patient care visits or On Call as needed in emergent situations
- Timely submission of all documentation
- Performance of other duties as required
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
