CUSTOMER SERVICE LIAISON - EMERGENCY DEPARTMENT

Independence Health System•Butler Township, PA

4d•Onsite

About The Position

Greets and assists Emergency Department patients and significant others in a friendly, professional and efficient manner. Superior customer service skills are demonstrated by exhibiting high sensitivity to physical and emotional needs of patients and their significant others. Acts as a department resource and a link of communication between the patients, significant others and members of the healthcare team. Continuously updates patients and their significant others regarding progress in the treatment area and any delays, anticipated or real. Responsible for transporting patients and miscellaneous supplies throughout the hospital. Responsible for cleaning and maintaining equipment. Provides clerical support as assigned.

Requirements

High School Diploma or equivalent
Act 33/73 clearances
Six months experience in a customer service role that includes clerical support and data entry.
Comprehensive Crisis Management per policy.
Responsible to safely access, transport, and handle single dose medications to include prescription and non-prescription medications.
Responsible to safely access, transport, and handle sharps, such as needles, suture kits, lancets, syringes, etc.

Nice To Haves

Medical Terminology
Family & Friends CPR
Previous clerical support experience in a medical environment
Experience transporting patients

Responsibilities

Greets and assists Emergency Department patients and significant others.
Acts as a department resource and a link of communication between patients, significant others, and the healthcare team.
Updates patients and significant others on treatment progress and delays.
Transports patients and miscellaneous supplies throughout the hospital.
Cleans and maintains equipment.
Provides clerical support as assigned.