Full Time Customer Service Lead

Raymour & Flanigan Furniture and Mattresses•North Amityville, NY

15h•Onsite

About The Position

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

Genuine, friendly, personable and professional service.
Effective communication, interpersonal and organizational skills in person and on the phone.
Excellent listening skills and the ability to multi-task within a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

Consistently to provide genuine, friendly, personable and professional service.
Effective communication, interpersonal and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.