Night Customer Service Lead

Fortune International, LLC • Bensenville, IL

4d • $0 - $25 • Onsite

About The Position

The Customer Service Associate Lead plays a pivotal role in advancing the organization’s mission to deliver exceptional service to both customers and drivers. This position entails leading the customer service team by collaborating with other members of the Fortune team to address customer needs and requirements effectively. The Customer Service Associate Lead will engage in communication with both dispatch and drivers to optimize customer service, while also guiding the team in managing incoming customer calls and promptly processing orders.

Requirements

• Proven experience in phone-based customer service.
• A high school diploma or its equivalent is required.
• A demonstrated enthusiasm for working in a dynamic and fast-paced environment is essential.
• Advanced verbal communication skills in English.
• A high level of proficiency in personal computer usage and the Microsoft Office Suite is required.
• Strong fluency in internet applications.

Nice To Haves

• Knowledge of seafood is preferred.
• Experience with Enterprise Resource Planning (ERP) systems is advantageous.
• Any combination of the aforementioned qualifications will also be taken into account.

Responsibilities

• Receive calls while comprehensively understanding customer requirements and needs, and accurately documenting customer requests within the company’s ERP system.
• Acquire and uphold a high level of product knowledge to effectively serve customers.
• Develop and maintain professional relationships with customers.
• Inform customers of items that have not been ordered or are out of stock according to the standard ordering process, and offer appropriate alternatives that address customer needs.
• Ensure the accuracy of customer information and guarantee that data entry into the company ERP system is precise.
• Collaborate with Drivers and Outside Sales to ensure that customer requirements are met promptly.
• Additional responsibilities may be assigned as required by the Sales Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED