Night Customer Service Associate

Fortune International, LLC • Bensenville, IL

4d • $0 - $19 • Onsite

About The Position

The Customer Service associate will support the company’s mission of providing outstanding service to our customers and drivers. This will be achieved by courteously receiving incoming calls from customers, entering orders, and working with other Fortune employees to satisfy customer needs. The Customer Service associate will communicate with both dispatch and drivers to ensure maximum customer service.

Requirements

• Demonstrated phone-based customer service experience.
• High School diploma or equivalent.
• Demonstrated desire to work in an exciting fast-paced environment.
• Highly developed English verbal communication skills.
• High proficiency in using personal computer and Microsoft Office Suite, including high internet fluency.

Nice To Haves

• Knowledge of seafood.
• ERP experience.

Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs.
• Correctly capture customer requests in the company’s ERP system - Sea soft.
• Learn and maintain high levels of product knowledge to properly service customers.
• Develop and maintain professional relations with customer to grow relationships.
• Inform customer of items not ordered or out of stock per regular ordering process and offer appropriate alternatives.
• Ensure accuracy of customer information and data entry into company ERP.
• Partner with Drivers and Outside Sales to ensure customer requirements are met in a timely fashion.
• Perform other duties as required by the Sales Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED