Customer Service Lead
Co-op•Moosomin, SK
•Onsite
About The Position
The Customer Service Lead will assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained and assist customers with related needs. Other responsibilities include addressing customer concerns and coordinating with all department managers in finding a solution. They will be responsible for opening and closing duties and prioritizing loss prevention standards. The Customer Service Lead will be responsible for helping train new employees and ensure all Team Members are meeting performance standards.
Requirements
- Able to supervise and delegate staff.
- Honest and trustworthy.
- Results-oriented.
- Strive to be the best in what you do.
- Believe in building relationships and collaborating to deliver solutions that matter most.
- Recognize the value that different perspectives bring to meet shared objectives.
Responsibilities
- Assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained.
- Assist customers with related needs.
- Address customer concerns and coordinate with all department managers in finding a solution.
- Perform opening and closing duties.
- Prioritize loss prevention standards.
- Help train new employees.
- Ensure all Team Members are meeting performance standards.
Benefits
- Competitive salaries
- Comprehensive benefits package
- Employer-contributed pension plan
- Learning opportunities
- Opportunities to grow and develop
- Culture of teamwork and innovation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
