Customer Service Lead

Raymour and Flanigan • Newington, CT

3d

About The Position

The Customer Service Lead plays an important role throughout the lifecycle of a customer's purchase, helping bridge the gap between the customer's expectations and their experience. The role assists customers with scheduling deliveries, managing payments, and responding to questions and concerns. The lead works independently while also supporting a small team and helping strengthen the customer shopping experience. The position serves as a liaison between senior leadership and team members and helps sales and operations associates address customer concerns and requests.

Requirements

• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Provide genuine, friendly, personable, and professional customer service.
• Assist customers with scheduling deliveries and managing payments.
• Acknowledge and respond to customer questions and concerns.
• Support a small team while working independently.
• Serve as a liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members in addressing customer concerns and requests.

Benefits

• Health benefits
• 401(k) with company match
• Profit sharing
• Cross-training
• Annual breakfast prepared by the owners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed