Customer Service Lead, CHR

Lincare • Clearwater, FL

10h • Onsite

About The Position

This employee will lead CSRs by example and be first line for questions and assisting with projects, payors, and training.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Nice To Haves

• Knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies
• Knowledge of Lincare paperwork and internal reports
• Use of the AS-400 and LITE
• Understands the CDR

Responsibilities

• Processes held sales reports by contacting customers, insurance providers, physician's offices, and reviewing with regional accounting office
• Must be knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies
• Knowledge of Lincare paperwork and internal reports
• Use of the AS-400 and LITE
• Understands the CDR
• Daily checking of employees' task assignments and statuses
• Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager
• Daily work on held sales in centers assigned to them
• Assists in the training of new employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees