Customer Service Lead

Hall's Culligan Water • Lawton, OK

13h • Onsite

About The Position

As a Lead Customer Service Representative (CSR) at Hall’s Culligan, a premium provider of drinking water and water treatment services, you will play a vital role in ensuring customers receive a positive experience. This position involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate will enjoy interacting with customers, possess an enhanced ability to resolve issues through strong product and service knowledge, and effectively manage their time.

Requirements

• Demonstrate empathy and resilience, showing understanding and compassion towards customer concerns while handling difficult situations constructively without becoming discouraged.
• Be adaptable to new processes and procedures.
• Maintain a positive attitude, even when challenging situations arise.
• Be comfortable multitasking to effectively manage multiple tasks and customer interactions simultaneously.
• Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Ability to type a minimum of 40wpm, including ten-key, accurately and by touch.
• Strong communication skills.
• Commitment to teamwork.
• Effective problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Nice To Haves

• Previous experience in a customer service role preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Keep workspace clean, organized, and free of clutter and tripping hazards.
• Follow proper confidentiality protocols to keep customer information protected.
• Follow incident reporting procedures.

Benefits

• Full-time, Monday-Friday work schedule.
• $18-$20hr DOE
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package, including a 401k with company match, following your introductory period.
• Stable and growing family-oriented company who regularly offers career advancement opportunities.
• Believe in upskilling our employees and promoting from within.
• Opportunity to utilize Culligan equipment in your home free of charge!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees