Customer Service Lead
About The Position
The Customer Service Lead provides and maintains a high standard of customer service in the store’s front-end operations. In the absence of the Customer Service Manager, this role supervises and directs front-end activities to ensure shifts contribute to the store’s financial best interests. The position also completes other duties as assigned in a timely manner. The role is based at 905 E 8th Street, Traverse City, Michigan 49684. The associate works in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Travel requirements vary by assignment.
Requirements
- High school graduate or equivalent (GED).
- Proficient computer skills, including email and spreadsheets.
- Ability to read, write, comprehend, and interpret documents.
- Accounting and bookkeeping skills.
- Ability to interpret and analyze financial information.
- Ability to develop and manage budgets.
- Ability to delegate, direct, and implement.
- Suggestive selling and product knowledge.
- Detail-oriented.
Responsibilities
- Accurately process cash, check, debit, credit, and EBT transactions, as well as ID requirements, over-rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticketmaster, and other media in accordance with company policies.
- Ensure return-to-stock items are handled promptly and orderly, giving perishable items the most immediate attention.
- Maintain knowledge of product locations in the store.
- Know advertised items, special prices, coupon deals, and other features of the store’s sales program.
- Train others to perform department activities and functions.
- Manage selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Handle spoiled or damaged products according to established guidelines.
- Maintain a clean, attractive, and well-stocked department.
- Follow PPE and safety guidelines.
- Follow food safety and cleaning expectations.
- Follow guest experience guidelines.
- Perform tasks in other departments as assigned based on customer experience needs.
- Complete additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
