Customer Service Intern

Veolia Environnement SA • City of New Rochelle, NY

9h • Hybrid

About The Position

The Customer Service Intern will support the customer service operations for Veolia's New York Division in Rockland and/or Westchester, NY, gaining comprehensive exposure to utility customer service functions serving approximately 127,000 customers across call center, collections, billing, revenue integrity, back office, and field service operations. Working under the supervision of the Customer Service Supervisor, the intern will assist with various customer-focused activities including responding to customer inquiries, supporting regulatory complaint resolution, assisting with collections and field service coordination, and helping maintain key performance indicators that enhance the customer experience. The intern will have the opportunity to learn about call center operations, walk-in payment center functions, revenue integrity processes, non-revenue water initiatives, billing system operations, and regulatory compliance with NYS Public Service Commission guidelines. This position offers valuable hands-on experience in utility customer service, problem-solving, cross-functional collaboration, and understanding the full lifecycle of customer account management in a regulated water utility environment, while developing professional skills in communication, data analysis, and customer relationship management.

Requirements

• High School Diploma/GED is required.
• Working towards a four-year degree and you are a Freshman, Sophomore, Junior, Senior or in recent grad status in a related major.
• Minimum of a 3.0 Cumulative G.P.A preferred.
• Strong communication, written, verbal, listening, presentation and facilitation skills.
• Ability to build collaborative relationships.

Nice To Haves

• Valid Driver’s License is preferred.

Responsibilities

• Executes tasks directly related to functional projects and/or process improvements.
• Communicates issues and roadblocks related to areas of responsibility.
• May assist in research or special projects in a variety of areas in order to fulfill business initiatives and meet business objectives.
• May be asked to interact with customers via phone, email, or in-person.
• May be asked to prepare and deliver insights and recommendations based on analyses.
• Produces findings and draws conclusions from analyses; Makes oral and written recommendations to management.
• May be asked to perform field related duties, as assigned.
• Internships are focused on learning and exposure to fundamental business processes and procedures.

Benefits

• Medical and basic life insurance coverage is available to temporary employees scheduled to work 20 or more hours per week immediately following 60 days of service.
• Veolia observes 11 holidays.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED