Customer Service Intern - Retail |Long Island, NY

Bunzl Distribution NA • Town of Oyster Bay, NY

3d • Onsite

About The Position

As a Customer Service Intern, you will support our team in delivering exceptional service to our valued retail customers. This internship provides hands-on experience in a fast-paced environment, where you will assist with customer inquiries, order processing, and problem resolution. You will gain exposure to internal systems, cross-functional collaboration, and day-to-day customer service operations, while building strong communication and organizational skills.

Requirements

• Currently enrolled in a high school (senior year) or college/university program
• Strong communication and interpersonal skills
• Positive, customer-focused attitude
• Ability to multitask and stay organized in a fast-paced environment
• Willingness to learn and take initiative
• Basic computer skills, including Microsoft Office (Outlook, Excel, Word, Teams)
• Interest in customer service, sales support, or business operations

Responsibilities

• Support the team in handling inbound customer inquiries and determining appropriate next steps
• Assist with order entry and processing using internal systems
• Provide customers with basic pricing, product, and delivery information
• Collaborate with internal departments to help resolve customer questions and concerns
• Serve as a point of support between customers and the sales team
• Participate in outbound communications to update customers on promotions and product availability
• Assist customers with product selection based on their needs
• Utilize internal tools to check product availability and recommend alternatives
• Help investigate and resolve shipping discrepancies or order issues
• Support documentation efforts, including proof of delivery and internal records
• Assist with sample orders and follow up with customers as directed
• Gain exposure to internal systems (e.g., WLS) and support basic data entry and inventory-related tasks

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED