Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI
About The Position
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com Looking for a career in Inside Sales? We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for: Providing outstanding service to our customers and support to our outside sales managers.
Requirements
- Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
- 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred
- Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc.
- Experience with Trend ERP a plus
- Strong analytical, mathematical and mechanical aptitude required to be successful in this role
- Clear and concise verbal and written communication skills
- Ability to work in both a team environment and individually
- Ability to multi-task and prioritize work on a regular basis
- Ability to maintain composure under stressful situations
- Excellent time management skills
- Sound judgment and decision-making ability
- Demonstrate integrity and ethical standards in a professional environment
Responsibilities
- Answering phone calls and responding to customer correspondence regarding technical questions on products or systems
- Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary
- Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources
- Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
- Entering customer orders in the ERP system with the goal of 100% accuracy
- Expediting customer orders as needed to meet required and promised delivery dates
- Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems
- Assisting Outside Sales when necessary (quoting, expediting, customer visits)
- Following up on quotes and outbound calls to assist sales team
- Continuous development of sales and technical skills to up-sell or additional-sell to customers and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
