Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

SunSource • Kalamazoo, MI

3d • Onsite

About The Position

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. We are looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for providing outstanding service to our customers and support to our outside sales managers.

Requirements

• Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
• 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred
• Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc.
• Experience with Trend ERP a plus
• Strong analytical, mathematical and mechanical aptitude required to be successful in this role
• Clear and concise verbal and written communication skills
• Ability to work in both a team environment and individually
• Ability to multi-task and prioritize work on a regular basis
• Ability to maintain composure under stressful situations
• Excellent time management skills
• Sound judgment and decision-making ability
• Demonstrate integrity and ethical standards in a professional environment

Responsibilities

• Answering phone calls and responding to customer correspondence regarding technical questions on products or systems
• Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary
• Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Entering customer orders in the ERP system with the goal of 100% accuracy
• Expediting customer orders as needed to meet required and promised delivery dates
• Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems
• Assisting Outside Sales when necessary (quoting, expediting, customer visits)
• Following up on quotes and outbound calls to assist sales team
• Continuous development of sales and technical skills to up-sell or additional-sell to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree