Customer Service/Inside Sales Rep

SaniSure LLC•REMOTE NORTH CAROLINA, US, NC

4d•$30 - $40•Hybrid

About The Position

SaniSure is a high-growth multinational manufacturer of single-use products and systems used in the production of biological drugs, including cell therapies, gene therapies, and vaccines. With operations in the U.S. and Europe, we supply global pharmaceutical and biotech companies with the critical tools they need to develop and manufacture some of today’s most innovative and life-changing medicines. As we continue to expand our product offerings and global footprint, SaniSure offers an exciting opportunity to join a nimble, customer-focused company at the forefront of the biotech industry.

Requirements

3–5+ years of experience in Customer Service, Inside Sales, or Sales Support in a manufacturing or biopharma environment.
Experience with CRM systems (HubSpot preferred) and ERP systems (Syteline preferred).
Experience in biopharma, life sciences, or regulated industries, with existing knowledge or network within the relevant customer base.
Experience supporting RFP processes and complex customer projects.
Strong communication, organizational, and problem-solving skills with the ability to coordinate cross-functional teams.
Advanced proficiency in Microsoft Excel, including pivot tables and data analysis; proficiency in Microsoft Office Suite.
Familiarity with AI-enabled tools.

Responsibilities

Partner with assigned Sales Representatives to support key accounts, territory growth, and pipeline progression; proactively follow up on leads and open quotes to drive conversion.
Serve as the primary point of contact for customer inquiries, concerns, and escalations; build strong relationships to understand customer needs and expectations.
Identify upselling and cross-selling opportunities and communicate findings to the Sales team.
Generate and manage quotes, including annual quotes, and support the preparation and timely submission of RFPs.
Maintain and update CRM (HubSpot) with accurate deal status, forecasts, and customer interactions; track pipeline progress and booking projections.
Review customer forecast accuracy and support demand planning by aligning CRM pipeline with customer forecasts and operational plans.
Track key commercial metrics including lead-to-order conversion, bookings performance, pipeline accuracy, OTIF, and customer service response time.
Support monthly and quarterly business reviews by providing insights on performance trends, forecasts, and key account metrics.
Participate in territory and account planning discussions and assist in managing smaller projects that may scale into larger opportunities.
Perform additional job duties as assigned.