Customer Service Healthcare Representative - Onsite

ResultsCX • Azalea Park, FL

6d • Onsite

About The Position

Our Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries! Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. As a Customer Service Representative, working from our office located at 707 Mendham Boul, Orlando FL 32825.

Requirements

• High school diploma or GED required
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency to toggle between multiple systems while communicating with the customer
• Open availability 7 days a week
• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location 707 Mendham Boul, Orlando FL 32825

Nice To Haves

• The type of personality that thrives on social connections, work events, in person mentoring, and uncapped career growth!

Responsibilities

• Handle inbound calls and outbound campaigns related to healthcare inquiries.
• Review and process change requests on member insurance plans.
• Assist with healthcare screening or appointment scheduling.
• Help members find primary care physicians within their network.
• Inform customers about changes that may affect them.

Benefits

• Pay rates vary by program fit during selection consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED