Customer Service Health Program Assistant I SEA26

Triplenet Technologies•Seattle, WA

26d•Onsite

About The Position

This role involves processing requests for disposition review through the Disposition Authorization (DA) Program, performing customer service duties for funeral directors and grieving families, and answering multiple phone lines. The assistant will monitor a shared email account, screen incoming requests, and provide updates for various MEO services. Key responsibilities include reviewing information, performing data entry, coordinating the disposition review approval process with forensic pathologists and Death Investigators, and providing official disposition approval to funeral homes. The role also involves managing billing, scanning daily requests, maintaining retention schedules, and ensuring records are disposed of according to policy. Additionally, the assistant will provide in-person assistance, interpret statutes regarding medical examiner records, perform administrative duties like copying and scanning, manage case files using specific software, assist in preparing death certificates, and support the release of personal effects. Other duties as assigned.

Requirements

Ability to communicate effectively orally and in writing; establish and maintain effective relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff.
Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Teams and conference phone lines, copying and preparing packets for meetings.
Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived.
Demonstrated ability in prioritizing workload and adapting to changes in work load demand.
Possesses initiative and accountability skills for work product and service of sensitive matters.
Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners.
Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
Ability to lift 25 pounds.

Responsibilities

Process requests for disposition review through the Disposition Authorization (DA) Program submitted electronically and via fax.
Perform customer service duties electronically or in person to funeral directors and grieving families.
Answer multiple phone lines assisting funeral homes and grieving families.
Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services.
Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review.
Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators.
Provide official disposition approval to funeral homes prior to death certificate filing.
Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention.
Maintain retention schedule for disposition authorization program, disposing of records consistent with the client retention policy.
Answer telephone calls to the designated administration lines and respond or refer calls appropriately.
Provide in-person assistance to funeral homes, family members, law enforcement personnel, and others arriving at the reception window.
Interpret state statutes and client policies regarding releasing public and confidential Medical Examiner records.
Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork.
Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction.
Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief.
Other duties as assigned.