Customer Service Engineer
About The Position
The Customer Service Engineer works under direction and supervision to evaluate, analyze, diagnose, and troubleshoot technical equipment problems. The role supports customers by preparing field service reports and quotes, performing preventive maintenance and corrective maintenance, returning parts, assisting field service and installation engineers, sharing knowledge, and communicating work plans and progress. KLA's Services organization supports the value of customers' KLA assets through installation services, technical support, and parts delivery. The position is based in Taylor, Texas. The stated base pay range is $29.19–$49.62 per hour. The compensation range depends on factors including location, job-related skills, experience, and education or training. KLA may also offer performance incentives and benefits.
Requirements
- At least 2 years of experience in the semiconductor or a related field, military service experience, or an equivalent college degree.
Nice To Haves
- Associate of Science in Electronics Technology (ASET).
- Bachelor's degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology, or a related area.
Responsibilities
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems under direction and supervision.
- Prepare Field Service Reports documenting customer support activity and provide documentation to other supporting functions.
- Prepare customer quotes for labor, travel expenses incurred, and required parts under direction and supervision.
- Return parts to the distribution center on time.
- Perform preventive maintenance (PM) on assigned products independently.
- Carry out corrective maintenance (CM) according to the provided POA.
- Assist other field service and support installation engineers.
- Capture, collaborate on, and improve knowledge using available systems.
- Communicate work plans and progress to customers.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
