Customer Service Engineer
About The Position
The Customer Service Engineer evaluates, analyzes, diagnoses, and troubleshoots technical equipment problems under direction and supervision. The role supports customers and field teams by preparing service reports and customer quotes, performing preventive maintenance and corrective maintenance, returning parts, assisting other service and installation engineers, sharing knowledge, and communicating work plans and progress to customers. The position is part of KLA Services, whose organization supports the value of customers’ KLA assets through installation services, technical support, and parts delivery. The role is based at the listed primary location in Taylor, Texas.
Requirements
- Master's degree and 0 years of related work experience, or bachelor's degree and 2 years of related work experience.
Responsibilities
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems under direction and supervision.
- Prepare Field Service Reports on customer support activity and provide documentation to other supporting functions.
- Prepare customer quotes based on labor, travel expenses incurred, and parts needed, under direction and supervision.
- Return parts to the distribution center on time.
- Perform preventive maintenance on assigned products independently.
- Carry out corrective maintenance following the provided plan of action.
- Assist other field service and support installation engineers.
- Capture, collaborate on, and improve knowledge using available systems.
- Communicate work plans and progress to customers.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program
- Student debt assistance
- Tuition reimbursement
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
