Customer Service Engineer
About The Position
The Customer Service Engineer evaluates, analyzes, diagnoses, and troubleshoots technical equipment problems under direction and supervision. The role prepares field service reports and customer quotes, performs preventive maintenance and corrective maintenance, supports field service and installation engineers, and communicates with customers about work plans and progress. It also contributes to capturing, collaborating on, and improving technical knowledge using available systems. The position is part of KLA’s Services organization, which provides installation services, technical support, and parts delivery to maximize the value of customers’ KLA assets.
Requirements
- Master's degree and 0 years of related work experience, or bachelor's degree and 2 years of related work experience.
Responsibilities
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems under direction and supervision.
- Prepare field service reports on customer support activity and provide documentation to other supporting functions.
- Prepare customer quotes based on labor, travel expenses incurred, and parts needed, under direction and supervision.
- Return parts to the distribution center on time.
- Perform preventive maintenance on assigned products independently.
- Carry out corrective maintenance following the provided POA.
- Assist other field service and support installation engineers.
- Capture, collaborate on, and improve knowledge using available systems.
- Communicate with customers about work plans and progress.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
