Customer Service Engineer - Union - CT/MR - Northeast Upstate NY

Siemens Healthineers•Washington, DC

5d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Orange County NY- Clinton County NY (I87 Corridor) Shift Requirements after onboarding/training for this role: work schedule) Monday – Friday 3:00 pm-11:30pm (1500-2330) This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IBEW1, you will be responsible for: You will be servicing CT (Catscan) & MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging) Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers. You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing, and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely. Supports customer remotely and onsite and provides 2nd and 3rd level user support in case of arising issues. Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment. Supports in generating sales leads for pre-defined service offers and contributes to planning activities. Adheres to defined processes and applicable regulations. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

Minimum high school diploma.
Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
Ability to work individually and in a team setting.
Proficiency in MS Office applications
10+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Highly organized and able to plan.
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Technical degree, military training, or equivalent applicable training preferred.
Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
General understanding of the principles of electricity, power supplies, and grounding.

Responsibilities

Servicing CT (Catscan) & MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging)
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within your territory through inventory management, time management, and timely service call closure.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Performing mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
Supporting customer remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
Coordinating and accomplishing defined service operations and/or resolves product issues for customers equipment.
Supporting in generating sales leads for pre-defined service offers and contributes to planning activities.
Adhering to defined processes and applicable regulations.