Customer Service Engineer (Union) - MR - Nassau/Suffolk NY

Siemens Healthineers

11d•$60 - $75•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Nassau/Suffolk NY Shift Requirements after onboarding/training for this role: Tues - Sat - 2 PM - 10 PM (M-F 8-5 training shift) This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer Union, you will be responsible for: You will be servicing AT Equipment in the Long Island, NY area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment You have strong customer service and communication skills You are proficient in the use of tools and service test equipment

Requirements

Minimum high school diploma, Technical Degree or equivalent experience.
1+ Years of field service experience is desired.
Proficient in the use of tools and service test equipment.
Ability to work both individually and in an established team setting.
Strong customer service and communication skills.
Ability to travel and provide service in assigned geography.
Willingness to participate in an on-call rotation after training and certification.
Must reside within 45 minutes of Long Island, NY.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Ability to work with controlled technology in accordance with US export control law.

Nice To Haves

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficiency in the use of tools and service test equipment.

Responsibilities

Servicing AT Equipment in the Long Island, NY area.
Installing, servicing, maintaining and modifying Siemens’ imaging equipment at customer sites.
Delivering both timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.
Performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Testing, repairing and maintaining capital medical equipment.
Providing service in assigned geography.
Participating in an on-call rotation after training and certification.