On-site Customer Service Engineer

MKS2 Technologies•Bath, NY

1d•Onsite

About The Position

We are seeking an experienced Customer Service Engineer / Systems Administrator to support the Department of Veterans Affairs (VA) at the Bath VA Medical Center . This role is 100% onsite and supports a mission‑critical environment providing hands-on IT support to VA staff. As part of the ESOM EUO Onsite Support team, you will analyze system issues, troubleshoot hardware and software problems, and support end users across the VA campus while maintaining compliance with VA and federal IT standards.

Requirements

Hands-on experience troubleshooting and maintaining a wide variety of systems and networks
Experience supporting high‑volume and/or high‑availability environments
Knowledge of system administration processes and debugging protocols
Ability to troubleshoot customer-reported issues and implement corrective actions
Experience logging system administration activities and changes
High School Diploma or GED plus 8+ years of system administration experience OR Bachelor’s degree in Computer Science, Electronics Engineering, or another technical discipline
Must meet VA PIV (HSPD‑12) eligibility requirements
Non‑U.S. nationals must have resided in the U.S. or U.S. territories for at least 3 continuous years
Candidate must be REAL ID compliant
This position supports a federal healthcare environment and requires a high level of professionalism and attention to detail
Candidates should be comfortable working independently and as part of a team with minimal supervision

Responsibilities

Install, configure, maintain, test, and troubleshoot IT equipment and systems
Provide onsite desktop and endpoint support, including desktops, laptops, printers, and mobile devices
Perform imaging, provisioning, adds/moves/changes, and equipment refreshes
Communicate directly with end users to diagnose and resolve hardware and software issues
Track and document incidents, requests, and system changes using ServiceNow
Install and manage operating system patches, upgrades, and COTS software
Support user account management, including Elevated Privileges (EP) when required
Utilize system administration tools and log data to diagnose and resolve issues
Monitor systems to identify risks, performance issues, and improvement opportunities
Use VA standard tools including Microsoft SCOM , scripting tools, and McAfee
Perform inventory management, asset tracking, audits, and media sanitization
Support printer deployment and repair
Assist with cable management and server room maintenance as needed
Transport IT equipment across a large VA campus as required
Regularly lift, move, and install IT equipment weighing up to 50 lbs (or more with assistance)
Frequently work under desks, in server closets, and throughout multiple buildings on campus