Customer Service & Dispatch - 1st Shift - Athena Farms

ANTONIO SOFO & SON•Forest Park, GA

2d•$0 - $17•Onsite

About The Position

Be part of a fast‑moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you’ll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail‑focused, and ready to jump into different shifts as needed!

Requirements

Highly detail‑oriented with strong organizational skills
Able to understand priorities and consistently meet deadlines
Strong communicator with a customer‑focused mindset
Comfortable working through fast‑paced, changing, or high‑pressure situations
Proficient with Microsoft Office and basic computer applications
Ability to cover the night shift, as needed.
Overtime is required based on business necessity.
Prior experience in logistics and driver dispatch.

Responsibilities

Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
Resolve issues, follow up on special requests, and communicate concerns to the right teams.
Build strong customer relationships through clear, engaging communication.
Enter orders and catch weights accurately, update invoices, and provide correct documentation.
Prepare and stamp invoices before drivers depart.
Promote new products and current specials to boost sales.
Send daily reminder texts to customers who haven’t ordered.
Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
Assist with daily driver dispatching duties.
Work closely with all departments to keep operations smooth and customer‑focused.