Customer Service Support 1st shift

TTM Technologies•San Jose, CA

23h•$45,223 - $71,481•Onsite

About The Position

The primary function of this position is to provide the customer service team with outstanding support on all tasks associated with order management and with the request for quotation process. Assist in resolving key elements of purchase order and sales order. Support predominantly order and quote administration with limited customer support.

Requirements

Strong organization skills
Proficient in Excel, Word and Order entry systems.
Experience in customer service environment, preferably in a manufacturing environment
Basic understanding of ITAR and SOX Compliance
Strong data entry, problem solving, multi-tasking and documentation skills.
Effective Written and Verbal Communication Skills
Ability to input and review data with a high accuracy rating, and strong attention to detail.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Service Order processing/administrative experience preferred.
Understanding of the manufacture of printed circuit boards preferred but not required.

Responsibilities

Auditing all orders generated by the Customer Service Reps.
Placing orders on ship-hold until contract/PO elements are compliant.
Confirming that lead-times for all deliverables are accurate on Order Confirmation.
Assisting and creating standard reporting based on customer needs.
Maintaining a high degree of order entry and quote coordination accuracy.
Partnering with Customer Service Reps by reviewing the details of purchase orders and accompanying specifications, including printing of the drawings and specifications.
Efficiently resolving issues with Customer Service Reps and Front End Engineering to ensure product releases are accurate and timely.
Communicating with manufacturing departments on early or partial shipment inquiries.
Assisting with change orders primarily associated with Holds and Off-Holds notifications.
Assisting and completing Non-RMA Credit requests.
Maintaining department metrics.