Customer Service Dispatcher
About The Position
About Us: Established in 1948, Alongi Brothers is a family-owned business that takes pride in its legacy of excellence. We have consistently been recognized as one of the top AAA service providers in the San Jose area. Our commitment to quality service and a strong family-oriented culture sets us apart. Join our team and become a part of a company with a rich history and a promising future. Job Description: Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel Using telephones, two-way radios or text messages to contact employees or emergency personnel Speaking with supervisors or customers to resolve problems, requests for services or equipment Preparing daily work such as schedules Preparing work orders for crew or receiving work orders from work crews Being in charge of communications within company assigned territories Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Requirements
- background check
Responsibilities
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Benefits
- Full Benefits Package: Health, Dental, Life, Vision for you and your fami
- Paid Time Off (PTO) and Sick Pay
- Employee Training
- Weekly Pay
- Overtime Pay/Tips/Bonuses
- Family Environment: Join a company that values a close-knit, supportive culture.
- Team Culture Events: Enjoy regular team-building events, including BBQs and treat Fridays
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
