Customer Service - Dispatcher

CK's Plumbing and Backflow•Raleigh, NC

15d•$20 - $25•Onsite

About The Position

CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link between our customers and our skilled field technicians. If you seamlessly adapt as priorities shift and love keeping things running smoothly, we want to hear from you!

Requirements

Prior experience in customer service, dispatching, or a related field required
Excellent verbal and written communication skills
Strong multitasking and organizational abilities in a fast-paced environment
Proficiency with Service Titan software or similar dispatching platforms
Ability to remain calm and solution-focused under pressure
Reliable, punctual, and a true team player

Nice To Haves

Experience in the plumbing, HVAC, or home services industry is a plus

Responsibilities

Answer inbound customer calls, emails, and messages with professionalism and a friendly attitude
Schedule and dispatch plumbing technicians to residential and commercial service calls
Coordinate daily technician schedules to maximize efficiency and response times
Serve as the primary point of contact for customers, providing updates on arrival times and job status
Enter and manage work orders, service requests, and job notes in Service Titan dispatching software
Handle customer concerns and complaints with empathy and prompt resolution
Communicate effectively with field technicians, dispatchers, and Service Manager to relay job details and special instructions