Customer Service / Dispatch Representative

My Career Site

6d•Onsite

About The Position

Basalite Building Products, LLC is seeking a Customer Service Representative/Dispatch to join their team. This role offers a sense of job security, opportunities for internal advancement, career development, and excellent retirement options. The company is a leading manufacturer of concrete masonry products in the Western United States and is a proud member of the Pacific Coast Building Products Family of Companies.

Requirements

High school education or equivalent required.
Two years’ customer service experience preferred.
SAP experience preferred.
Truck Dispatching experience preferred.
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
Requires good reading, writing and mathematical skills.
Ability to communicate effectively with peers, customers and superiors.
Must have strong communication, teamwork, decision-making and interpersonal skills.
Demonstrated commitment to consistently delivering the highest quality customer service.
Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine.
Predictable and Regular attendance is required.

Nice To Haves

Some college level courses are a plus.
Experience in the concrete block and/or sack industry area plus.
Sales experience preferred, but not required.
Bilingual in Spanish preferred.

Responsibilities

Provides dispatching delivery trucks to customer jobsites.
Ensures load accuracy and delivery communication with customers.
Handles customer service inquiries.
Processes customer orders, invoices, and credits.
Directs accounts receivable requests from customers.
Dispatches customer pickups.
Provides marketing assistance for location sales teams.
Assists with sales for walk-in Commercial and Retail customers.
Supports and demonstrates the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.
Dispatches delivery trucks to customers’ job sites in a timely manner.
Works as a team with delivery drivers to ensure accurate and on-time deliveries.
Communicates delivery day and time with customers, proactively calling customers to set up delivery dates and communicating it back to the team.
Maintains daily delivery log.
Answers phones in a courteous and friendly manner and refers calls to appropriate parties.
Processes sales orders and change orders received from customers and sales representatives, setting up sales order, terms, payer, and pre-lien data in SAP for initial order.
Enters sales orders and change orders into SAP and distributes copies to appropriate departments.
Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
Changes delivery notes to reflect loading changes and inventory shortages.
Processes notification request for new material set-up in SAP to Yard Supervisor.
Assists in managing location pricing structure with sales teams in SAP, prepares and enters yearly pricing increases.
Processes credits for customers as required by accounts receivable.
Processes and mails daily invoices and credits.
Develops a working knowledge of all products and established procedures.
Provides marketing support for samples, catalogs and information requests.
Responsible for assisting in maintenance of inventory of marketing materials.
Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
Becomes knowledgeable on all products and recommended installation requirements.
Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
Maintains predictable and regular attendance.