Customer Service Desk Analyst

Des Moines Public School District • Chicago, IA

17h • Onsite

About The Position

The Customer Service Desk Analyst provides support for the district’s technology department. The essential functions as shown below represent only the key areas of responsibility; specific position requirements will vary depending on the needs of the district.

Requirements

• High school diploma, HiSet, or G.E.D.
• Knowledge of ERP and SIS systems.
• Knowledge of and experience with Microsoft products.
• Excellent customer services skills.
• Effective written and oral communication skills.
• Ability to prioritize tasks, manage time effectively, and proven ability to meet deadlines.
• Maintain valid driver's license with a driving record that aligns with the district’s motor vehicle record requirement while employed.
• Maintain confidentiality.
• Attend work on a prompt and regular basis.
• Maintain satisfactory and harmonious working relationships with the public, students, and other employees.

Nice To Haves

• A+, Network Plus or MOUS certification preferred

Responsibilities

• Diagnose, troubleshoot, and resolve problems encountered by users on the district network via telephone, email, or SMS remote access.
• Initiate service technician calls as needed.
• Maintain records of computer/network/telecommunications service work.
• Maintain professional learning and growth to maintain knowledge and gain additional skills around the use of technology in instruction and office management.
• Other duties, as assigned.

Benefits

• All candidates offered a position will be required to successfully pass a criminal background check, and a child and adult abuse registry check.
• Certain positions may require fingerprinting, a drug and alcohol test, a physical capacity test and/or a motor vehicle record check.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED