Customer Service Department Manager
Uline•Pleasant Prairie, WI
•$85,000 - $100,000•Onsite
About The Position
The Customer Service Department Manager leads customer service teams at Uline’s Kenosha Branch and helps maintain the company’s customer-focused service standards. The role involves developing Team Leads, managing the daily activities of multiple Customer Service departments, improving procedures and efficiency, and resolving escalated customer issues. The position is on-site at 12355 Uline Way, Kenosha, WI 53144. Uline describes itself as a family-owned distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Requirements
- Bachelor’s degree.
- At least 3 years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment that delivers top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Café with affordable daily meal options from local restaurants.
- On-site fitness center and maintained walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
