Customer Service - Department Specialist

JOHN MULLEN & CO INC•Honolulu, HI

5d•Onsite

About The Position

The primary purpose of this position is to support all Customer Service Department Teams based on daily priority and staffing needs.

Strong organization skills, priority identification skills, and computer skills is required.
Familiarity with claims (FileHandler) system (with training).
Accurate typing 40 WPM
Ability to lift 25 lbs.
Ability to work with differing work styles, processes, and client requirements.
Ability to work well independently and as a team player
Ability to adapt to procedural changes
Ability to handle high volume workload and meet required deadlines.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, 10-key adding machines, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
High school diploma or GED.

Assists Service Team with incoming mail, indexing mail, scanning mail and process outgoing mail.
Assists Service Team with reception coverage, processing faxes and unassigned emails.
Assists with document, hard file storage and destruction.
Assists with inputting new claims (TDI, Property, AUT0, GL, Marine, JADA) and emailing clients.
Assists with reopening and reassigning current claims.
Assists with updating policies and codes in File Handler system.
Establish cordial and professional rapport with all clients/contacts
Adapt to client’s external claims system as necessary
Perform all work-related duties as assigned.
Additional duties as assigned.