Customer Service Delivery Driver

Carvana•Winder, GA

3d•$18 - $20

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates to deliver vehicles to customers and help improve the car-buying experience. The role involves driving custom car haulers; a commercial license is not required, and training is provided. Team members load and unload vehicles, inspect the hauler, complete customer paperwork, and record detailed notes in the customer tracking system. Drivers must maintain safe driving practices and a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Work hours are 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available to work seven days a week, with rotating days off that include weekdays and weekend days. The job requires frequent driving and physically demanding work, including loading and unloading vehicles and detailing vehicles indoors and outdoors, sometimes in extreme weather. Candidates must obtain a notary in their local jurisdiction within 90 days of employment and meet applicable state requirements for access to DMV/title and registration systems. Additional state-specific license requirements apply in certain locations.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver's license.
Must pass a drug test and obtain a DOT Medical Card.
Must be able to read, write, speak, and understand English.
Must be able to perform physical tasks including walking and standing for extended periods, reaching, twisting, kneeling, crouching, climbing, balancing, squatting, grasping, carrying, lifting, pushing, and pulling items weighing up to 50 pounds.
Must be able to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment.
Must be able to satisfy state-specific requirements related to access to DMV/title and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within the first two weeks of employment.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Must be available to work 7 days a week, with rotating weekday and weekend days off.

Responsibilities

Deliver vehicles to customers' homes using custom car haulers.
Load and unload vehicles onto the hauler.
Regularly inspect the car hauler to ensure it remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform vehicle detailing and other physically demanding tasks as needed.

Benefits

Competitive, performance-based compensation with pay ranging from $18 to $20 per hour.
401(k) with Carvana match.
Potential overtime during busy seasons.
Performance-based advancement and merit opportunities.
Company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for bachelor's degree studies.
Student loan repayment program for team members who already have a bachelor's degree.
Annual Carvana Shares grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.