Customer Service Delivery Driver

Sherwin-Williams • Quincy, IL

5d • Onsite

About The Position

The Customer Service Delivery Driver works closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The position is full-time, based at Store #3164, 3500 Broadway, Quincy, IL 62301, with a starting pay rate of $17.50 per hour.

The role involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Candidates may be invited to complete a digital video interview and, if selected, an in-store interview. The company describes its purpose as inspiring and improving the world by coloring and protecting what matters, and highlights opportunities for employee well-being, career development, and connection.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and time schedules.
• Follow laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• Health benefits, including medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Time-away-from-work package including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed