Customer Service Delivery Driver

Sherwin-Williams • Warrenton, VA

14d • Onsite

About The Position

The Customer Service Delivery Driver works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time, using Company vans or pickup trucks. The position is at Store #5133, 150 Broadview Ave, Warrenton, VA 20186.

The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Candidates proceed through an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. The company describes its employee offerings in terms of health and well-being, career development, and connection, and directs candidates to its benefits site for details on offerings for which they may be eligible. Compensation depends on the circumstances of each case and may be affected by skills, experience, training, licensure, certifications, business needs, and geographic differentials; no specific wage range is included in the supplied posting.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; candidates are directed to the benefits website for details on offerings for which they may be eligible.
• The posting refers to offerings related to retirement, health care, total well-being, and the daily commute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed