Customer Service Delivery Driver

Sherwin-Williams • Grand Forks, ND

4d • Onsite

About The Position

This full-time role works closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The position also delivers products from Sherwin-Williams stores to customers safely and on time using company vans or pickup trucks. The role is based at the Grand Forks Store #703932, 3013 32nd Ave S, Grand Forks, ND 58201, and pays $17.02 per hour.

The position involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams states that it conducts a criminal history review to protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public.

Candidates must be at least 21, legally authorized to work in the country of employment without present or future sponsorship, and hold a valid, unrestricted driver's license. They must be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation. They must be willing to work all scheduled hours, which may include evenings and weekends. Bilingual Spanish and English fluency is preferred.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• The company describes a range of benefits covering retirement, health care, well-being, and daily commuting; candidates are directed to the benefits website for details and eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed