Customer Service Delivery Driver

Sherwin-Williams•Parsons, KS

About The Position

Works closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position supports excellent customer service and sales, processes transactions, fulfills and prepares product orders, and completes customer deliveries. Employees must be willing to work all scheduled hours, which may include evenings and weekends, and must meet the stated age, work authorization, driver’s license, and physical requirements. Sherwin-Williams describes its employee offerings as including rewards, benefits, flexibility to support health and well-being, learning and development opportunities, and an inclusive team and community connection. Candidates generally apply online, complete a digital video interview if selected, and may then be invited to an in-store interview.

Requirements

Must be at least 21 years of age.
Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products as needed to meet customer specifications.
Load, transport, and deliver items to customers safely and on time.
Assist with loading and unloading items from vehicles.
Maintain the store vehicle and alert the supervisor to repair and servicing needs.
Adhere to assigned routes and follow time schedules.
Comply with laws, traffic regulations, and safety procedures when driving.
Prepare reports and other documents relating to deliveries.
Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

Rewards, benefits, and flexibility to enhance health and well-being.
Opportunities to learn, develop new skills, and grow career contributions.
An inclusive team and commitment to communities.
A range of benefits, with general offerings described on the Sherwin-Williams benefits website; eligibility may depend on hire and plan terms.

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