Customer Service Delivery Driver

Sherwin-Williams • Huntington, WV

21d • Onsite

About The Position

The Customer Service Delivery Driver works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The position is based at Store #1927, 2463 3rd Ave, Huntington, WV 25703.

The role involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Sherwin-Williams considers a criminal-history review necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Candidates proceed through an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. The wage range and compensation depend on factors such as skills, experience, training, licensure, certifications, and business needs; the posting does not provide a specific wage range. Benefits are described on the company’s candidate benefits website, but specific benefits are not listed in the posting.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Follow laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection, but directs candidates to its benefits website for specific offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed