Customer Service Delivery Driver

Sherwin-Williams • Mason City, IA

18d • Onsite

About The Position

This position works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using company vans or pickup trucks. The position is full-time at Store #703537, 116 5th St SW, Mason City, Iowa 50401, with starting pay of $17.26 per hour. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The company describes its purpose as inspiring and improving the world by coloring and protecting what matters. It states that it supports employees’ health and well-being, career development, and connection with an inclusive team and communities. The hiring process includes an online application, a digital video interview for qualified candidates (requested within seven days of invitation), and an in-store interview for top candidates. A general description of benefits is available on the company’s benefits website; eligibility and specific offerings are not detailed in the posting.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; specific offerings and eligibility are referred to the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed