Customer Service Delivery Driver

Sherwin-Williams • Paragould, AR

15d • Onsite

About The Position

The Customer Service Delivery Driver works with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role also delivers products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. The position is assigned to Store #707352 at 307 W. Kings Highway, Paragould, AR 72450.

The job involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams states that it conducts criminal-history reviews for this role to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The position includes customer service and sales, order processing, product preparation, deliveries, vehicle care, and related documentation. Candidates must be at least 21, legally authorized to work in the country of employment without current or future sponsorship, and have a valid, unrestricted driver's license. They must be able to retrieve materials and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation, and be willing to work scheduled hours that may include evenings and weekends.

Sherwin-Williams describes its employee offering in terms of rewards, benefits, flexibility, health and well-being, career development, and connection with an inclusive team and broader communities. A general benefits description is available through the company's benefits website; eligibility depends on the employee and role. The hiring process includes an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates.

Requirements

• Be at least 21 years of age.
• Be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and time schedules.
• Comply with laws, traffic regulations, and safety procedures while driving.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines such as cars, trucks, and forklifts.

Benefits

• Rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow one's contribution.
• An inclusive team and commitment to employees' and broader communities.
• A range of benefits described as covering retirement, health care, well-being, and commuting; specific eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed