Customer Service (CSI) Coordinator/Receptionist

Cooper Auto Group • Tulsa, OK

8d • Onsite

About The Position

Jackie Cooper Imports/Mercedes-Benz is seeking a highly motivated and detail-oriented Customer Survey Index (CSI) Coordinator to join our team. The CSI Coordinator plays a vital role in maintaining and improving customer satisfaction across all dealership departments, including Sales, Service, and Parts. This position is responsible for monitoring manufacturer CSI scores, responding to customer feedback, and supporting internal teams in delivering exceptional customer experiences. This role is also the first "face" of our brand and dealership by managing the front desk and acting as the primary point of contact for visitors, clients, and callers.

Requirements

• High school degree or equivalent
• Previous experience in a customer service related position
• Professional appearance and bearing
• Strong written and verbal communication skills
• Strong problem-solving skills required
• Previous experience in electronic technical support and/or technical aptitude is required

Nice To Haves

• Prior experience as an Automotive Delivery or CSI Coordinator is a plus

Responsibilities

• Monitoring manufacturer CSI scores
• Responding to customer feedback
• Supporting internal teams in delivering exceptional customer experiences
• Managing the front desk
• Acting as the primary point of contact for visitors, clients, and callers

Benefits

• Medical
• Dental
• Vision
• Life and AD&D
• Disability
• EAP
• 401(k)
• PTO
• Paid Vacation
• Paid Holidays
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED