Customer Service Coordinator

Contrôles Laurentide / Laurentide Controls • Montreal, QC

52d • Hybrid

About The Position

Come join the largest supplier of automation and reliability solutions in our
region. Discover what we can offer you and be the voice that cultivates
innovative ideas To Help Industry Thrive in Eastern Canada.

The Customer Service Coordinator (CSC) is a key member of our sales team,
dedicated to delivering a positive and professional experience to our customers.
Known for their responsiveness and problem-solving mindset, the CSC consistently
provides timely support and thoughtful solutions that add value. In addition to
customer service, this role also supports procurement activities to help ensure
an efficient and reliable supply chain.

Requirements

• Minimum 3 years experience in customer service.
• Written and verbal communication skills in French.
• Adept at learning and adapting to new technologies.
• Ability to work in a fast paced, dynamic environment.
• Ability to work harmoniously in a team as well as autonomously.
• Ability to work under pressure and meet deadlines.
• Ability to develop strong relationships with both internal and external customers.
• Demonstrated ability to handle customer requests and problem solve.
• Highly organized individual with strong attention to detail

Nice To Haves

• DEC in administration an asset.
• Written and verbal communication skills in English would be considered an asset

Responsibilities

• Deliver professional customer service by handling inquiries, orders, and follow-ups.
• Build and maintain strong client relationships to ensure satisfaction.
• Manage supplier interactions: request quotes, place orders, and monitor inventory.
• Collaborate with internal teams (sales, warehouse, operations) for smooth processes.
• Maintain accurate records in CRM/ERP systems and generate reports as needed.
• Support process improvements to enhance efficiency and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed