Customer Service Coordinator

The Cavco Family of Companies•Shippenville, PA

9d•Onsite

About The Position

The objective of the Service Coordinator is to be able to organize information, track information, and process information. Must possess good written and verbal communication skills, basic skills to read and understand specifications and blueprints for manufactured housing construction and have work knowledge of manufactured home construction. A sense of urgency with meeting the needs of our customers regarding warranty service is a must. NOTE; Must have a can-do attitude, be highly team-oriented and self-motivated, possess superior communication skills, and impeccable ethical standards.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be able to read, write and speak English/Bilingual is a plus
High School Diploma or GED
Must successfully pass pre-employment requirements
Demonstrable experience effectively communicating with others, both verbal and written, is required
Working knowledge of Microsoft Office applications is required
Exceptional customer service skills
Effective planning, organization and time-management skills
Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
Ability to effectively read and interpret construction prints
Ability to adapt to, and manage competing demands, frequent change and unexpected events
Ability to identify and resolve problems effectively and efficiently

Nice To Haves

At least one year of demonstrable experience in a Customer Service role is preferred

Responsibilities

Process service request received from Retailers.
Field phone calls from Retailers and customers, including follow up calls.
Schedule service requests.
Email or FAX closed requests to Retailers.
Process Service Techs and Contractors paperwork.
Time Sheets and Travel Expenses
Service Request closure and/or rewrite.
Communicate status with Retailers
Create and process cash settlement agreements.
Filing
Process registration cards received from Retailers and customers.
Report to Service Manager any major issues, quality or process problems, or concerns, and any recommendations for solution.
Abide by all company safety policies and rules of conduct.
Maintain a high level of communication between production foreman and QC Inspectors, and the Service Department, and the retailers and customers.
Initiate and process vendor claims.
Process dealer payments from authorizations.
Perform initial investigations for incoming invoices.