Customer Service Coordinator

Nippon Express USA•Mesa, AZ

6d•Onsite

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

Minimum 2-year experience in a Customer Service role
Minimum 2-year experience in a freight forwarding or similar industry
Strong teamwork skills and inclination
Good communications skill – listening, providing and receiving feedback
Process improvement
Patience – ability to deal with complex processes that may involve multiple levels of approval
High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
Strong quantitative and analytical skills
Strong computer and analytical skills – Outlook, PowerPoint, Word, and Excel
Bilingual English / Japanese- fluent. Must be able to read, write and speak English and Japanese.
This position is onsite and candidate must be able to report to the office daily.

Nice To Haves

Some college desirable.

Responsibilities

Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch.
In some offices and/or branches customer service staff may act as assistants to the sales staff.
Customer inquiry response and research
Business support including bookings, board tracking, maintaining work profiles and rates
Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
Communicate with internal and/or external sources to secure information
General business support function as assigned includes on board tracking with carriers.
Making booking as necessary with carriers and advising flight information to the clients.
Update and maintain work profiles and rates per management’s updated information
Handle other job assignments as determined by the direct supervisor