Coates Career Opportunities Customer Service Coordinator - Power & HVAC

Coates • Belmont, CA

3d • Hybrid

About The Position

As a Customer Service Coordinator within our Power & HVAC team, you'll play a critical role in supporting customers and operations across Western Australia. No two days are the same as you coordinate equipment hires, transport, servicing, breakdowns and customer enquiries, ensuring customers receive the right solution at the right time. Working closely with customers, technicians, transport providers and internal teams, you'll balance multiple priorities while delivering exceptional customer service and operational support, always with a strong focus on safety.

Requirements

• Experience in a coordination, scheduling, customer service or administration role within a fast-paced operational environment
• The ability to manage multiple competing priorities, deadlines and customer requests simultaneously
• Strong customer service and problem-solving skills with confidence managing customer enquiries, complaints and disputes professionally
• Excellent organisational skills and attention to detail across quoting, invoicing and administrative tasks
• Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operational teams
• Strong computer skills and the ability to quickly learn new systems and processes
• A proactive, solutions-focused approach with the ability to take ownership and work independently
• A commitment to maintaining a safe working environment and supporting Coates' Zero Harm culture
• Technical aptitude and a willingness to learn Power & HVAC products and services

Nice To Haves

• Exposure to equipment hire, HVAC, transport, logistics, mining, construction or industrial environments will be highly regarded

Responsibilities

• Coordinating equipment deliveries, collections and off-hires
• Sourcing equipment from across the Coates network to meet customer requirements
• Preparing quotes and converting hires into active contracts
• Liaising with customers regarding equipment requirements and site access
• Coordinating servicing schedules, maintenance activities and inductions
• Managing equipment breakdowns and arranging repairs or swap-outs
• Working closely with workshop, transport and technical teams to ensure equipment readiness
• Processing invoicing, purchase orders, billing and general administration tasks
• Resolving customer queries and disputed invoices
• Building strong relationships with customers and stakeholders across the business

Benefits

• Development and career progression pathways
• Flexible working options available
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to the government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed