Customer Service Representative (Career Opportunities)

Destination Pet, LLC•Prosper, TX

23h•$16 - $18•Onsite

About The Position

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital. We’re currently sniffing out our next Customer Service Representative at Windmill Veterinary Center. At Windmill, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

Requirements

Previous experience in a client service role (veterinary or healthcare preferred)
Exceptional communication, interpersonal, and organizational skills
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency with computers and, ideally, practice management software
A professional appearance and demeanor, with genuine compassion for pets and their owners
Weekday and some weekends availability

Responsibilities

Welcome clients and patients with warmth, professionalism, and empathy
Answer phone calls and emails promptly while providing accurate information
Manage appointment scheduling and maintain efficient client flow
Process payments and maintain precise client and patient records
Collaborate closely with veterinarians and medical staff to support patient care
Handle client concerns with discretion, understanding, and problem-solving skills
Uphold our hospital’s standards for client confidentiality and service excellence
Other duties as assigned