Customer Service Coordinator

Mondelēz International•Wilkes Barre, PA

4d•Hybrid

About The Position

This role is responsible for capturing, entering, and validating customer orders accurately and in a timely manner using all available methods and order types. The Customer Service Coordinator will serve as a dedicated business partner for a defined set of customers, managing their order fulfillment from processing to billing. This involves direct customer contact regarding logistics, optimizing order drop sizes and frequency to reduce transportation costs, and ensuring all documentation aligns with international trade laws.

Requirements

Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
2+ years of experience within an FMCG/CPG industry
Experience in a customer-facing role in customer service, logistics or sales
Experience in an order-to-cash environment
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
High school diploma required

Responsibilities

Capture, enter, and validate customer orders in a timely and accurate manner.
Serve as a dedicated contact (business partner) for a defined set of customers for order management.
Process and edit orders, ensuring timely and accurate delivery.
Create billing information, including credit and debit notes.
Have regular direct contact with customers (supply chain or buying department) regarding logistics.
Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs.
Ensure that order acknowledgment and/or export documents are complete, accurate, and in line with export/import laws.
Organize transport via third-party logistic operators and ensure on-time delivery.